Legal
Important — please read carefully before installing or using this software. By installing, copying, or otherwise using the Software you agree to be bound by the terms of this Agreement. If you do not agree, do not install or use the Software.
Subject to the terms of this Agreement and payment of any applicable fees, Ritmo Data grants you a limited, non-exclusive, non-transferable, revocable license to install and use one (1) copy of the Software on a single computer (“Licensed Machine”) solely for your own personal or internal business purposes.
The Software is licensed, not sold. Ritmo Data retains all ownership of the Software and all intellectual property rights therein.
2.1 Trial License. A free, time-limited Trial License grants access to the full feature set of the Software for a period of fourteen (14) days from the date of first activation (“Trial Period”). At the end of the Trial Period the Software will cease to function until a Pro License is purchased. No data is deleted at Trial expiry. Trial Licenses are limited to one per person and one per organisation.
2.2 Pro License. A Pro License is granted upon purchase of an active paid subscription and provides continued access to the Software for the duration of the subscription. A Pro License is valid on one (1) Licensed Machine at a time. You may deactivate the Software from a machine and reactivate it on another machine using the built-in deactivation function. Ritmo Data reserves the right to limit the number of machine transfers permitted within a given period.
2.3 Beta License. Beta Licenses are issued at the sole discretion of Ritmo Data to selected users for evaluation and feedback purposes. Beta Licenses may be revoked at any time without notice and do not carry any guarantee of continued access or feature availability.
3.1 The Software uses a secure licence management system that binds your licence key to the Licensed Machine. Activation requires an internet connection at the time of first use and periodically thereafter for licence verification.
3.2 The Software supports offline operation once a valid licence has been verified. Licence credentials are stored securely on the Licensed Machine to permit continued use at venues without reliable internet access.
3.3 You must not attempt to circumvent, disable, or interfere with the licence verification or machine-binding mechanisms. Any such attempt will result in immediate termination of your licence.
You may not, and you may not permit any third party to:
5.1 Ritmo Data may, at its discretion, make updates, patches, or new versions of the Software available. Updates delivered through the Software’s built-in update mechanism are covered by this Agreement.
5.2 Ritmo Data reserves the right to alter, suspend, or discontinue any feature of the Software at any time. Major new versions may require an upgraded subscription.
6.1 Pro License access is contingent on maintaining an active paid subscription. If your subscription lapses or is cancelled the Software will revert to a read-only or locked state until payment is renewed.
6.2 All fees are billed in accordance with the pricing and terms displayed at the point of purchase. Ritmo Data reserves the right to change pricing with reasonable prior notice.
6.3 Refunds are handled in accordance with the refund policy published on the Ritmo Data website at the time of purchase.
7.1 The Software processes telemetry data files that you supply. This data remains on your machine and is not transmitted to Ritmo Data servers unless you explicitly use a feature that requires it.
7.2 Licence verification communicates your licence key and a machine identifier to the licence management service for the sole purpose of validating your licence. No telemetry data is sent as part of this process.
7.3 Crash logs generated by the Software are stored locally on your machine. You may be asked to share these voluntarily when contacting support.
7.4 Your use of the Software is also subject to the Ritmo Data Privacy Policy.
All title, ownership rights, and intellectual property rights in and to the Software (including but not limited to source code, algorithms, design, graphics, and documentation) are and shall remain the exclusive property of Ritmo Data. This Agreement does not convey any title or ownership rights to you.
To the maximum extent permitted by applicable law, the Software is provided “as is” and “as available” without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
Ritmo Data does not warrant that the Software will be error-free, uninterrupted, or free of defects. You assume all risk associated with the use of the Software, including but not limited to the risk of hardware damage, data loss, or incorrect analysis results.
To the maximum extent permitted by applicable law, in no event shall Ritmo Data, its directors, employees, partners, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with this Agreement or your use of the Software, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if Ritmo Data has been advised of the possibility of such damages.
Ritmo Data’s total cumulative liability to you for any claim arising out of or relating to this Agreement or the Software shall not exceed the amount you paid to Ritmo Data for the Software in the twelve (12) months preceding the claim.
11.1 This Agreement is effective until terminated. Your rights under this Agreement will terminate automatically without notice if you fail to comply with any term herein.
11.2 Upon termination you must cease all use of the Software and destroy all copies in your possession or control.
11.3 Ritmo Data may terminate or suspend your licence at its discretion if you breach this Agreement, including any attempted circumvention of licence controls or any unauthorised distribution.
11.4 Sections 4, 8, 9, 10, 12, and 13 shall survive termination of this Agreement.
This Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law provisions. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.
13.1 Entire Agreement. This Agreement constitutes the entire agreement between you and Ritmo Data with respect to the Software and supersedes all prior negotiations, representations, warranties, and agreements.
13.2 Severability. If any provision of this Agreement is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
13.3 No Waiver. Failure by Ritmo Data to enforce any provision of this Agreement shall not constitute a waiver of Ritmo Data’s right to enforce such provision in the future.
13.4 Amendments. Ritmo Data reserves the right to amend this Agreement at any time. Continued use of the Software after notice of an amendment constitutes acceptance of the updated terms.
13.5 Contact. Questions regarding this Agreement should be directed to: support@ritmo-data.com
Copyright © Ritmo Data 2026. All rights reserved.